FAQ - Frequently Asked Questions
- What advantages does registration have?
- What does access to www.africa-photo.com cost ?
- What does it cost to use the material displayed on www.africa-photo.com ?
- How do I use the picture-databank ?
- How are photos priced and then licensed for use ?
- How long does delivery take ?
- How do I pay ?
- How does online delivery (download) work ?
- How are low-resolution pictures downloaded ?
- What is the "Lightbox" ?
- What size are the pictures ?
- How are photos delivered ?
- I didnīt find the pictures I searched for... ?
- Are there other pictures ?
- I am a professional photographer. Can I submit photos ?
- Is there a secure transfer of my personal information ?
- I forgot my passwort. And now what do I do ?
- Does www.africa-photo.com give me help in my picture research ?
- What if I need more help ?
Who is africa-photo-com?
Africa-photo-com is a
sub-division of Christoph & Friends Media+Trade Agents and DAS
FOTOARCHIV..GmbH.
President and owner of the company is Henning Christoph (anthropologist,
Africanist and photojournalist), who founded the company in 1985.
The photographic division of the company is DAS FOTOARCHIV. which is
divided into two departments - the physical photo files with over 1,5
million photos and the digital department which is responsible for our
online content. DAS FOTOARCHIV. with itīs partners in New York and
Stockholm has 15 million photos from 1890 to the present day at itīs
disposal, covering practically any subject you may think of.
The division Christoph & Friends Media+Trade Agents is involved in
book publishing, museum exhibitions, video productions, African art,
African natural medicine and many other projects concerning Africa.
If you have any question regarding our activities please contact us
under contact
Africa-photo-com is a growing entity with new material being added
subsequently.
Africa-photo-com is the most comprehensive Africa photo file on the
web.
- your personal lightbox, without cookies
- access to the download area,
-
our newletter
Access to www.africa-photo.com is free, there are no subscription or membership fees.
You donīt pay download fees for layout images if you are registered and have a customer account.
All photos on www.africa-photo.com are copyrighted - there is a fee for usage (see price-info).
You must also name the photographer and the agency (for example: Henning Christoph/Das Fotoarchiv).
If you order scanned data for usage that we send you per ISDN we charge you EURO 25,- or $ 25,- .
If you order photos sent by courier or by mail we charge EURO 22,50 or $ 22,50 + courier / postage.
You have the possibility to search by keyword (full text search) and receive thumbnail images.
As an alternative you can pick a theme on the lefthand side.
Registered users can store photos for future use.
Detailed informationen under help.
How are photos priced and then licensed for use ?
Once you have selected the photos you want, you can find out
about costs and confirm the costs in the download area. Here, you choose your
intended use. The licensing will always be for the number of all the
pictures in the download basket. At the end of the process you will be
informed of total costs of the licensing fees your customer account will
be charged with. By confirming this amount, and by starting the download
process you agree to the debit of your customer account with the sums you
have confirmed.
If you have any problems, please contact us:
info@africa-photo.com,
Tel: +49-201-782448, Fax: +49-201-781128
How long does delivery take ?
If you choose online delivery, the delivery times vary according
to file size and to your personal connection to the internet. If your
internet connection is working via ISDN, the delivery download time is less
than 1 minute for low and medium resolution files. If you license and
download a high resolution in JPEG format, it should take
between 1 and 5 minutes to complete delivery. We
are dedicated to delivering the content you select to you in
the quickest and most efficient manner.
Photos you request by courier are delivered in one or two days.
After you have registered, you have the opportunity to open a customer account. Once your account is established, you can transfer high quality photos to your system. Only after you have confirmed that you accept the charges and have downloaded a picture, we will debit your account. We will send you an itemised invoice.
If you are a new client you can pay by credit card, eurocheck or international money order. To protect your data we use a SSL-server.
You can print out the credit card form and fax it to us, if you prefer not to use the SSL-server.
If you have ordered several times we can invoice you, but please donīt forget we must charge a bankfee for foreign money exchange. Since we donīt want money transfer to hinder you from ordering and you donīt like using a credit card please get in touch with us, either by phone or Email, and we will find a solution.
If you have established a credit card account with us, www.africa-photo.com will charge you after each transaction.
Once you have confirmed the fees of the pictures, you can download them onto your computer. Here is the best way to do this:
With the cursor on the download-link, a long mouse-click for a "Mac" - or a click on the righthand mouse-button of a "PC" - will open a dialogue window. Here you should choose "save as" and then decide where you want to store the picture on your computer
.
To copy a 1/2 size comp picture (200 KB) onto your desktop, you simply need to place the cursor arrow directly onto the picture and depress the mouse button (if you are on a PC hold down the right mouse button). When the menu appears onscreen, select "copy this image" or save it as a JPEG file. To "pull up" your image, open Adobe Photoshop (or an equivalent program) and either paste or open your JPEG file. Full-size pictures (700KB) can only be obtained by downloading them. Please keep in mind, that you may use these low-resolution pictures only for internal layout purposes
What is the "Lightbox"?
The lightbox is like having your own personal file cabinet, or
viewing table. If you copy the pictures you are
interested onto the lightbox (by clicking on the "lightbox" button
underneath the picture), you can collect and then review the picture(s) there, make a last
editing, before you transfer the ones you want to
download, to the download area.
The layout photos have a size of 700K. Fine data are scanned at 1800 dpi and are filed int the highest quality jpg/jpeg-format. As a result we have sizes for each image from 12 to 14 MB. Per special request we can scan a higher resolution. Please contact us for the additional costs.
Photos can be delivered online
- instant online electronic delivery,
- instant ISDN point to point delivery,
- overnight delivery on CD-ROM.
There is no charge for online delivery. There is a EURO 15 / $ 15 charge per photo for instant ISDN delivery. There is a EURO 30 / $ 30 charge per disc (plus shipping), if you wish to have pictures loaded and delivered on CD-ROM.
If you need the original photo, we will of course do our best to get it for you as soon as possible.
If you have no possibility to receive photos digitally we can send you hard copies per courier or by mail. Courier usually take one day in Europe. Mail usually takes longer.
If you need delivery outside of Europe per courier please get in touch with us under contact.
Even though our collection of African photos is very large we canīt put all of them on www.africa-photo.com. In case you didnīt find what you are looking for, we may still have it in our files. Please call or send us your photo request by Email, phone or fax (see under contact).
As mentioned in "who is www.africa-photo.com" this is one department of the agency Christoph&Friends + Das Fotoarchiv. www.africa-photo.com is only one specialized department of the whole agency.
Very soon we will present other specialized topics. If you are searching for other themes please contact us.
To see what else we have please check www.das-fotoarchiv.com.
We would be pleased to get submissions from professional photographers dedicated to Africa or other themes. We review digital portfolios. If you would like to present your portfolio please contact Henning Christoph.
To protect your data submitted to us we use SSL (secure socket layer) technology. Your data is encrypted and your payment data goes via a secure data channel onto our server. Only we are able to encrypt this data. You can recognize the coded data transfer by the small lock on the bottom line of your browser..
Just mail our service provider your name, your company and your Email address with which you registered. You will find the form here. Within 10 minutes you will get your password back (during ofice hours: Monday to Friday 10AM to 6PM (GMT).
You can of course call or fax our service provider under:
Phone: +49-30-59006977, Fax: +49-30-59006959
Yes we do. We offer professional support in finding the material you are looking for. Our editors will find what you are looking for and place it on your lightbox if you so request. Our picture researchers will also search our conventional files for you and send photos by courier or mail. This will however cost you a research fee. You can email, call or fax us. You will find the person who can help you and the numbers under contact.
You need additional help ?
If you have technical questions please contact:
COM.BOX Fotofinder:
Phone: (Mo. - Fr. 10AM to 6PM GMT) +49-30-59 00 69 77
Fax: +49-30-59 00 69 59
Email: info@fotofinder.net
If you have questions on content please
contact:
Christoph & Friends/Das Fotoarchiv.:
Phone: (Mo. - Fr. 9AM to 6PM GMT): +49-201-782448
Fax: +49-201-781128
Email: info@africa-photo.com
